Refund policy

Danou Shops Refund Policy

Effective Date: September 21, 2024

At Danou Shops, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help! Please review our refund policy below.

1. Eligibility for Refunds

  • Timeframe: Refund requests must be made within 10 days of the purchase date.
  • Condition: Items must be returned in their original condition, unused, and with all tags and packaging intact.
  • Non-Refundable Items: Certain items, such as gift cards, downloadable products, and personalized items, are non-refundable.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email our customer service team at Danoushop82@gmail.com, with your order number and reason for the refund.
  2. Return Instructions: We will provide you with return instructions and a return shipping label if applicable.

3. Return Shipping

  • Cost: Customers are responsible for return shipping costs, unless the item was defective or incorrect.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 3-5 business days.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above. After we receive your return, you can place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide you with instructions for returning the item and will cover the shipping costs for the return.

7. Contact Information

For any questions regarding our refund policy or to request a refund, please contact us:

  • Email: Danoushops82@gmail.com
  • Phone: 656-234-6863

Thank you for shopping with Danou Shops! We appreciate your business and aim to resolve any issues promptly.